Production and Shipping Policy – FreedomX Decor

PRODUCTION AND SHIPPING POLICY

The mission here at Freedom X Décor is to offer you the top shopping experience in the home décor space! Each week we deliver to hundreds of customers across the United States from the beautiful state of Florida. With quality being the top priority for us, from the moment you open the box to the moment the piece ends up on your wall, Freedom X Décor operates with your best interest in mind.


We ship products anywhere within the United States using USPS as our sole shipping provider.

Please be advised that PO boxes will be accepted but can pose issues. If you have another option please do so, but we can always make an attempt to ship directly to the P.O. Box.

PRODUCTION POLICY

Because our products are customized for you, each order takes 3-10 days to complete after the order is placed.  

Due to a high volume of package increases and limited employee availability caused by the impact of COVID-19, USPS may experience additional delay in delivering your package.

Lead-Times can also fluctuate based on the following factors:

  • Equipment Malfunctions
  • Invalid Shipping Addresses
  • Local Weather Transit Delays
  • Federal Holidays

SHIPPING POLICY

a. Shipping Charges

Our shipping charges are determined by the weight of your order, excluding applicable sales tax.


b. International Orders

Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near future. 

c. Shipping Time

Our shipping method is USPS First Class or Priority shipping which takes between 2-5 days.  This shipping time does not take place until the item itself ships from our facility. We do have a production period prior to all shipments (see Production policy above). Once the item is shipped, you will receive tracking information via email.

RETURN and CANCELLATION POLICY

As a commitment to our customers, we pledge to get orders out within our 5 day guarantee. To do this, it requires us to start on orders right away when they come in. This means that orders cannot be changed or cancelled after 1 hour of receiving the order confirmation as we’ve already started on your design.
For our custom orders, we do not accept returns or exchanges unless we made the mistake as every item is custom made to order and we do not keep any inventory.


Of course, if your order ever arrives incorrect or damaged, we are happy to take care of this for you! Photos of the sign will be required and we must be contacted within 10 days after the delivery date.  Please note that we cannot accept returns for misspellings from the customer's end.


For non-custom items, we will accept an exchange and apply the amount towards another purchase. Please note that you are responsible for packaging the product safely and paying the return postage. We will inspect the returned item and issue a credit to your account. In addition, a return handling charge of 15% of the purchase price will be deducted from the amount.


Please note that shipping charges are never refundable as long as the product has been received.


Please reach out to us at FreedomXDecor@gmail.com with additional questions or concerns.