Due to Covid 19 affecting the Shipping carriers that we directly use such as USPS, please expect up to 4 weeks for your order. If your order has already been shipped and has been “Stuck in Transit” for more than 14 days. Please directly email us so we can send a replacement order to you.
***These shipping terms have taken effect as of November 1st, 2020 and will apply to orders prior and post-November 1st 2020***
The mission here at FreedomX Decor is to offer you the top shipping experience in the home decor space! Each day we deliver to thousands of customers across the United States from the beautiful state of Florida. With quality being the top priority for us, from the moment you open the box to the moment the piece ends up on your wall, FreedomX Decor operates with your best interest in mind.
We ship products anywhere within the United States using either USPS as our sole shipping provider.
Please be advised PO boxes will be accepted but do pose issues. If you have another option please do so, but we can always make an attempt to ship directly to the P.O. Box.
Production Time varies by product. Please read below
STOCK (NON-MONOGRAM or CUSTOM) - items in this collection will be PRODUCED and SHIPPED in 1-3 weeks after the order is placed. The fastest in the industry! If the order ONLY contains stock pieces it will be sent in the time above.
Monograms and Custom Pieces - Items typically are PRODUCED AND SHIPPED 2-4 Weeks after the order is placed. If your order contains both stock and custom items, the entire order will be considered a custom order and will ship within that timeline as defined above.
MULTI UNIT ORDERS CONSISTING OF STOCK AND NON STOCK - Orders in this category take from 2-4 weeks to PRODUCE and SHIP. Please be aware this will contain a stock and a custom piece or multiple stock and custom pieces.
a. Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
b. International Orders
Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near future.
c. Shipping Time
Priority Shipping - Our shipping time is priority shipping but not until the item itself ships. We do have a production period prior to all shipments. ONCE YOUR ORDER HAS SHIPPED IT WILL BE SHIPPED IN 2-3 DAYS.
Our shipping method is Priority USPS shipping which is 72-hour shipping. This shipping time does not take place until the item itself ships from our facility. We do have a production period prior to all shipments. Once the item is shipped, you will receive tracking information via email.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS, AND REPLACEMENTS
Our goal is to ensure your complete satisfaction with your purchase.
No changes can be made to your order after 7 days of placing an order.
Custom Items/Monograms are non-refundable. We can not allow the cancellation of an item, as all items are made to order. This is nonnegotiable.
Once the order is placed, the color cannot be changed. So please make sure your selection is correct the first time.
You may cancel your whole order and be entitled to a full refund if the order is asked to be canceled in less than 48 hours of purchasing.
If you would like to cancel an order you have 48 hours to do so. If the 48-hour time frame is exceeded and you would like to cancel your order you will be responsible for the shipping cost back to our facility for the return.
Damaged or misspelled pieces. All damaged and misspelled pieces will be replaced with priority production and shipping in 5-7 business days.
If the item is lost in transit OR package does not arrive at destination a one time complimentary replacement will be sent.
Please reach out to us at Freedomcraftersdecor@gmail.com with questions or concerns regarding what was presented above!