FAQ
Where are you located?
We are located in sunny Orlando, Florida. Home of the Happiest Place on Earth!
What is the lead time?
We start on your orders right away! As a part of our guarantee, we craft your unpowdered items within 72 hours from your date of ordering. If you choose to have our team powder coat your piece in order to make it weatherproof and rust proof, it will require two additional days for the powdering and baking process so that it’s ready to hang when you get it.
If we are not able to get you the unpowdered sign within the 72 hours, we will ship you the sign and refund you the price of the item! (Refund does not apply to shipping charges)
Please note that for us to turn it around, we need all of the correct information from you, including a correct shipping address and the specific name and color for the piece. The 72 hours will start once we have all of your correct information to make the designs exactly how you imagined it.
In addition, we do ship one package per order so if your order has a mix of powered and unpowdered items, it will all ship together once the powder coated pieces are complete. This is to reduce the shipping cost so that we can pass on the savings to our customers.
Can I hang this outside?
If you chose to have us powder coat your piece, the item can absolutely be hung outside! Our powder coating makes the piece weatherproof and rust proof and is backed by our 10 year guarantee.
What is powder coating?
Powder coating is a more advanced approach to painting and it brings improved durability, a reduced environmental impact, and a higher quality appearance.
Powder coating is a dry coating process used as a metal finish on household or industrial equipment. Powder coating is applied as dry powder through an electrostatic process, then cured with heat. It is well known for providing high-quality finishes in terms of both functionality and overall look.
The powder coating finishes are not only sturdy but flexible as well. It can be used on different surfaces, including metal, concrete, steel, and plastic. It’s suitable for both indoor and outdoor applications and makes it weatherproof and rust proof.
What is the Forged 72107 Guarantee?
Crafted in under 72 Hours*, Guaranteed to last over 10 years, Shipped to your door in less than 7 days.
When you purchase from Freedom X Décor, you can invest with confidence because you’ll always be covered by our 3-Part guarantee.
*Please note that our unpowdered pieces can be crafted in under 72 hours. If you choose to have our team powder coat your piece in order to make it weatherproof and rust proof, it will require two additional days for the powdering and baking process so that it’s ready to hang when you get it.
How do I apply a discount code to my order?
During the checkout process, there is a box where you can enter in the discount code prior to processing the payment. Just enter in the code in the box and you will see it reflected in the order total.
Do you offer International Shipping?
Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future.
At this time, we only offer Domestic Shipping within the United States. We CAN ship to Hawaii and Alaska.
Can you design something that is not on your website?
We would love to create a custom piece for you! Please just e-mail us at freedomxdecor@gmail.com with the following information and we can get started!
Size:
Color:
Photo or drawing of the design:
Budget:
What are your shipping options?
All of our orders are shipped via USPS First Class or Priority Shipping which is 2-5 days shipping. A tracking number will be provided to you via e-mail once your item is ready to be shipped. Please be sure to check your spam or trash folders for these as they sometimes get routed to those folders.
How do I hang the signs?
We recommend two ways of mounting our signs, with double sided tape or with our mounting kit. If you do not have tools or cannot put holes in your walls, the easiest way to hang your sign is to go get 3M extra strength double-sided tape. These can be purchased at any home improvement store like Home Depot or Lowes.
The best way that we’ve found to hang the signs is by using our magnetic mounting kit. The kit comes with screws and SUPER strong magnets that you will screw into your walls. Then you can just pop on the sign and it’s done! The best part about using our magnet kit is that if you have multiple signs for the different seasons or holidays or just like to switch up your décor, it is super easy to pull off one and stick on the other.
Please note that our mounting kits come in two sizes: the small mounting kit works well for our signs 12” and smaller and our large mounting kit works well for signs 15” and larger.